TERMS AND CONDITIONS

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

BOOKING & PAYMENT

All RTT® sessions conducted by Maria Hancock are currently being conducted online via Zoom. Payments for these sessions must be made in full, 48-hours before the 'Intake Call" of the first initial session.

Where payment is not received within the above timeframe, the session will be cancelled and your allocated time may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.

CANCELLATIONS & RESCHEDULING

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48-hours prior to an online session.  Any cancellations made with less than 48 hrs notice will be charged in full. Any late starts greater than 15 minutes will be required to be rescheduled based on availability. Should you cancel your session more than once, then it will be assumed that you are no longer willing to commit to a session and I would be advised that you seek treatment elsewhere.

PAYMENT METHOD

You are able to pay for your session online via credit card. However, please note that we do not accept American Express. Should you wish to pay via direct bank transfer, then account details can be found on your issued invoice.

CONTACT BETWEEN SESSIONS

Any contact between sessions will be by telephone, email or private message during office hours only (9am - 6pm, Monday - Friday). Any messages received outside these hours will be responded to on the next business day.

MEDICAL OR PSYCHOLOGICAL CONDITIONS

Maria does not give medical advice of any nature. Maria may ask questions about your history to assist In determining the appropriate therapy. . This will also help to assess whether you could be affected by  the therapeutic goals you wish to achieve. Should your medical condition  change at any time during the course of therapy, you must disclose these details.

I recommended that you seek medical advice before and throughout the process to ensure that there are no contra-Indicators or medical factors that could affect the therapy or your wellbeing.  If you are receiving care or treatment from any medical, healthcare or therapy practitioner, I may ask you to seek their permission before commencing any sessions.

Please note that I will be unable to offer my professional services to you, if you suffer from epilepsy or any form of psychosis, for other medical reasons, or if you medical practitioner has advised against the therapy.

AGE RESTRICTIONS

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

BESPOKE TRANSFORMATIONAL RECORDINGS

Bespoke Transformational Hypnotherapy recordings made specifically for you by Maria Hancock should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

EVERYONE IS DIFFERENT

You must be wanting change in your life and be open and motivated. You must be willing to fully participate in the session and to implement the recommendations made by Maria regarding listening to their personalised recording each day for at least 21 days. Often a single session is all that is required to achieve results, however, some clients may require two or even three sessions. RTT® alone does not offer any guarantee of success. Maria Hancock will always offer a complete RTT® session including hypnosis and regression techniques tailored to work on the issues presented by you. However, Maria Hancock cannot in anyway guarantee the resolution of your presenting issue(s). No outcome can or will be guaranteed.

STANDARDS OF BEHAVIOUR

During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me.. In return, you undertake to treat me with respect and  not to seek to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate disrespectful, violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

CONFIDENTIALITY

All contact, including sessions, telephone conversations and emails, will be conducted in strict confidence. In accordance with the professional code of ethics, all clients are assured of confidentiality about any disclosed material. Maria Hancock will not contact other practitioners or doctors that may be treating you without your consent. If for some reason Maria Hancock is concerned for your immediate safety, she will refer you to the most appropriate local resources. It is agreed that Maria Hancock can however release information to a specified individual or agency if it has been determined that you, a child or elder is at risk of or is currently being abused; or if you are in imminent danger to yourself or to others.

LIABILITY & INDEMNITY

Under no circumstances will Maria Hancock be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the therapy, advice or information provided to you by Maria Hancock. In addition, you agree to defend, indemnify, and hold Maria Hancock harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of or relating to your participation in the sessions and undertaking the therapy.

GOVERNING LAW

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of New South Wales. You agree to submit to the exclusive jurisdiction of New South Wales  courts to settle any dispute which may arise out of or in connection with these terms and conditions.

TERMS AND CONDITIONS UPDATES

These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.

DATA PROTECTION

For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

CONCERNS & COMPLAINTS

If you have a concern or complaint regarding your therapy, please discuss this with me in the first instance and I will endeavour to resolve the issue.